Release note for SourceTech Tellus Voice Packages: Name package 2.0.3.3 and LangPack Spoken Absence 2.0.3.4 — 20 september, 2017

Release note for SourceTech Tellus Voice Packages: Name package 2.0.3.3 and LangPack Spoken Absence 2.0.3.4

tellus-cloudWe have updated and released two packages for SourceTech Tellus Voice, this two are Tellus Voice – Name package – Swedish 2.0.3.3 and Tellus Voice – LangPack Spoken Absence – Swedish 2.0.3.4.

Both of the packages requires SourceTech Tellus Voice 2.0.3.0 or higher.

Tellus Voice – Name package – Swedish 2.0.3.3
This package has been updated with new names.

Tellus Voice – LangPack Spoken Absence – Swedish 2.0.3.4
In the Language package Spoken Absence for Swedish, we have changed the prompting when a user is busy on the phone. Before Tellus Voice prompted ”The person with extension xxx is busy…” (default, without name playback). In the new version, Tellus Voice prompts ”The person with extension xxx is busy on the phone…” (as default, without name playback).

Both packages are available and can be downloaded with SourceTech Cloud Services on the Tellus Cloud Portal.

Important information regarding Tellus Voice 2.0.3.6 and packages for Spoken Absence and Polling — 22 juni, 2017

Important information regarding Tellus Voice 2.0.3.6 and packages for Spoken Absence and Polling

tellus-voice

We have some important information regarding Tellus Voice 2.0.3.6 and the packages for Tellus Voice compatible with the version 2.0.3.6.
!This should be read and taking into account before installing at customer site!

When TellusVoice DB is created and the database migration has been applied, a pre-set with the vxml script that Tellus Voice uses is installed in the database. When the package Tellus Voice – Spoken Absence and Tellus Voice – Polling is downloaded and installed by Cloud Services, all scripts that are considered to be system scripts will be updated with the new scripts.tellus-cloud

If a scripts is set as a none system script this will not be updated.

An early problem with Tellus Voice was that the scripts installed in the database (with the database migrations) was not set as system scripts. This has resulted in a problem where scripts, that infact, are system scripts hasn’t been updated.
What we have done in Tellus Voice 2.0.3.6 and the packages Tellus Voice – Spoken Absence 2.0.3.6 and Tellus Voice – Polling 2.0.3.2 is to change, temporarily, the behaviour of scripts.

When installing the new packages for Spoken Absence and Polling all scripts in the database will be overwritten, regardless if they are system scripts or not. The new scripts are, as it should, marked as system scripts after the installation, which means that the problem of update of scripts will not exists in future versions.

This change will not cause any problem if the customer uses the default scripts and haven’t made any alterations in the scripts. If alterations has been made for the customer, some adjustments needs to be done when before installing. The altered scripts can be copied from TellusVoiceDB before installing and then be applied again after the installation. If there are any hesitation regarding what needs to be done, feel free to contact us.

We recommend that all customers upgrade to Tellus Voice 2.0.3.6 and download the packages Tellus Voice – Spoken Absence 2.0.3.6, Tellus Voice – Polling 2.0.3.2 and LangPacks for installed languages.

Release notes with information regarding version of packages and changes can be read here.

 

Release Notes Tellus Voice 2.0.3.3 and Tellus Voice Package – Spoken Absence 2.0.3.5 — 7 april, 2017

Release Notes Tellus Voice 2.0.3.3 and Tellus Voice Package – Spoken Absence 2.0.3.5

tellus-voice

In Tellus Voice 2.0.3.3 we have update the handling of voicemail messages and MWI. The handling when status for multiple messages are updated has been improved.

In package for Spoken Absence 2.0.3.5 we have fixed a error in script SaveGreetingRecording.stvx, where it referred to wrong manuscript. The result was that no personal greeting was saved.

Bug fix: Unable to save personal greetings

Bug fix: Unable to save the type standard greeting since it used the old active greeting and not new greeting by type.

Bug fix: When a user had multiple absences with return time continues Tellus Voice played wrong prompt.

Release Note – New packages for Tellus Voice — 2 mars, 2017

Release Note – New packages for Tellus Voice

SourceTech Tellus VoiceWe have now released new packages for Tellus Voice. These packages can be downloaded by accessing the package download at the customer’s Tellus Cloud. The new packages are only supported with Tellus Voice with version 2.0.3.2.

tellus-cloudTellus Voice  – Spoken Absence
Package Tellus Voice – Spoken Absence with version 2.0.3.4 has been released.
Bug fix: We have fixed a bug where Tellus Voice didn’t check the if the user’s inbox was enabled/disabled when the operator transferred a call to the voicemail.

Tellus Voice – Spoken absence Lang Pack – Norwegian
Package Tellus Voice – Spoken Absence Lang pack – Norwegian with version 2.0.3.2 has been released. In this package we have updated manuscript for the Norwegian language with corresponding prompts. We recommend all Norwegian customers using the Tellus Voice release 2 (compatible with Tellus Release 3) to upgrade to this package.

 

Release Notes Tellus Voice 2.0.3.2 and Application scripts for 2.0.3.2 — 19 december, 2016

Release Notes Tellus Voice 2.0.3.2 and Application scripts for 2.0.3.2

tellus-voice

Tellus Voice

In Tellus Voice 2.0.3.2 we have added support for handling base64 encoded scripts.

 

Scripts for Tellus Voice – General

In Application Spoken Absence 2.0.3.2 and Polling 2.0.3.1 all scripts are now formatted in base64.

Note! Spoken Absence 2.0.3.2 and Polling 2.0.3.2 is compatible with Tellus Voice 2.0.3.2. The applications are downloaded by SourceTech Cloud Services at Tellus Cloud web.

Application Spoken Absence

We have updated a script for Spoken Absence, the script handling the Name playback function in Tellus Voice. The script didn’t check the user’s setting for use name playback. Resulting in Tellus Voice to prompt the name, if names where mapped, even if the setting was inactivated for the user.

We have also fixed an issue in script Welcome resulting in welcome message wasn’t played.