Release Notes Feature Pack 162_300 build 20161216 and OTCS 162_831300 build 20161214 — 19 december, 2016

Release Notes Feature Pack 162_300 build 20161216 and OTCS 162_831300 build 20161214

Feature Pack

In Feature Pack for Alcatel-Lucent 4059EE we have fix a bug resulting in crashing of 4059EE. This problem occurred when PAM tried to re-load a search result.

We have update the name-provider Eniro. Read more about the changes in the post Important info regarding plugin Eniro for 4059EE Feature Pack. 

OTCSotcs

In the 4059EE plugin for Alcatel-Lucent OpenTouch Customer
Service 162_831300 build 20161214 we have fixed an issue with the handling of auto pause.

 

Release note 4059EE Feature Packs 160_300 — 28 april, 2016

Release note 4059EE Feature Packs 160_300

4059EE-call-active

4059EE Feature Pack for PAM has been updated with the following:

  • The Tellus PAM tab was not automatically selected on a renewed search on the same criteria.
  • The default colors on old absences was strange, they have now been updated to the default set.

Plug-in for hitta.se

  • hitta.se plug-in stopped working due to API changes.

Plug-in for OTCS

  • In the OTCS plug-in the recipients in the bcc/cc fields was not displayed on incoming emails.
  • The automatic rsi search was not invoked in a non-PAM environment.
  • When there is an incoming email an audio alert will be played.
  • When you want to transfer an email to another agent, all available agents will be displayed when you select the campaign.