Tips & Trix – Users — 9 juni, 2017

Tips & Trix – Users

A well developed visitor system gives your entire organization a professional impression and will lift the efficiency in the reception. Tellus Visit is a system for handling of visitors that is integrated in our Tellus suite. Due to this integration we can optimise the functionality by giving the system access to your database, by doing this, you will make it quicker and easier for all involved, receptionists, visitors and users.

You can pre-register your visitors in TellusWeb.  This will favour both you, the receptionist and your visitors. Your pre-registered visitors will be shown in the receptionists attendant plug-in and this will ensure you that your visitors will receive the best possible service from the reception.

The visit pane in TellusWeb got redesigned in 3.1.2.0 to make it even easier for you as a user.

AddVisit

The first thing you will see is a form where you fill out the information about the user. Set the time that you are expecting the visitor to arrive and leave. You can also select a category for the visitor (these are defined by the administrator) and other information about the visit.

When you have filled out the form, simply press ”Save” and the visitor will be created with you as the recipient.

Visitors

When you are expecting visitors, they will be listed under the form in the visit pane. You can edit or remove visitors that have the status ”Pending”. The color of the icon on the left hand side shows the status of the visitor.

In this image the visitors ”Anna Andersson” and ”Björn Martinsson” are inhouse. The visitor ”Lena Björk” will arrive tomorrow.

If the color of the icon is red the visitor has been checked out of the system.

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Tips & Trix – Users — 4 november, 2016

Tips & Trix – Users

Sometimes it’s difficult to know which users that has the same manager. In Tellus there is an easy way to figure this out.

Start by searching for a user, I have searched for Nathalie Heisner.

Nathalie-1-EN.png

We can easily see that her manager is Leif Andersson, but I would like to know if there is anyone else that reports to him. To do this I simply click on the link that says his name and gets redirected to his details.

nathalie-2-en

Below the detailed pane I can see a result list with the users that have Leif set as their manager in Tellus.

leffeen

This will also work on the information set in the field for Colleague.

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Please feel free to comment and tell us what you would like to read about on our blog.

Tips & Trix – Calender integration — 8 juni, 2015

Tips & Trix – Calender integration

General information

By using calendar integration in Tellus you can control your absences and your phone. When an event is created in your calendar, it will also create a absence in the Tellus. This will make the information available to your colleagues and even to your customers.
As a absence from the calendar is created, the text in the subject line will be added as the description of the absence and thus be available to all users and operators of the system. If you do not want all the information to appear, you can insert a period (.) Where you want the Tellus will stop reading.
If you have a meeting that is recurring, it is important to remember to put an end date on the recurring activity, otherwise this meeting to be ignored by the Tellus.
By using different characters in the subject line of the meeting, you can control what should happen to the phone during the meeting.
  • If you type a hyphen (-) before heading for the meeting your phone will be open for calls during the meeting, but your colleagues will see that you have an active absence.
  • If you write a ”greater than” sign (>) before the heading for the meeting and then a phone number you can forward your phone to another phone during a meeting.
Using codes
When you add a meeting in your calendar that Tellus analyzes, you can use codes to make sure that the absence type will be correct. Absence types are used primarily in connection with spoken absence (a voice mail that reads the reason for absence when a phone is referred) and that it is displayed for operators and other users.
The codes are customisable per company which means that they differ from system to system. It is therefore difficult to give a generic picture of how you can use the codes.

Absence type

Codes

Meeting

1

Meeting

Sitting

Lunch

2

Lunch

Vacation

3

Vacation

Holiday

Free

Tellus reads the first two words of a meeting reservation, and if any of the words is consistent with one of the codes the absence will be set to the absence type matched with the code. If no code can be identified no absence is created.

Allow any subject

There is an setting to the calendar integration called ”Allow any subject”. This ensures that the topic does not need to consist with a code to be created. If Tellus can identify a code in the subject then the absence will be of the type that is matched against the code, otherwise the reference will be created with a system code. This means that the reference will not have any descriptive title but that they will still be able to see the end time for the users absence.

Private calendar object

The setting ‘Allow private”allows even the calendar item that is marked as private in your calendar will be taken into Tellus. There will not be any information about the meeting itself, but the information that the user has an active absence will be shown.

Status

Meetings in your calendar can have different statuses, Tellus will take in meetings that are created with the status ”Busy” or ”Out of office”. When meetings are set as ”Free” or ”Tentative” they will not be created as a absence. This is important to remember when you get invitations as they usually are set as ”Tentative” before they are approved.

Instruction

If you want a guide for the calendar integration, you can get it from our portal.