Problems with Tellus Web 3.1.2.1 — 20 oktober, 2017

Problems with Tellus Web 3.1.2.1

tellus-web

This is some important information regarding SourceTech Tellus WebApps 3.1.2.1, our latest released Tellus Web.

We have found a problem in this version, that is only affected when SourceTech Tellus is used with SourceTech Tellus Voice.

When Tellus Web makes a request for Tellus Voice and it’s settings Tellus API makes a lot of request. This results in TellusVoiceAPIAppPool to increases it’s use of memory, and using a lot more memory then it should.  If the machine dosen’t have sufficient memory the server becomes slow.
This can have major effects to the Tellus system, resulting in problems for applications/functions to work as expected.

The problem dosen’t have to occur at a customer just becuase they are running the faulting version, it depends on the machine amount of memory accordingly to the size of the Tellus system. If you have any questions feel free to contact us.

We are currently investigating the problem and will fix it as soon as possible. The version is removed from Downloads and we don’t recommend an upgrade to this version.

 

 

Release note for SourceTech Tellus Voice Packages: Name package 2.0.3.3 and LangPack Spoken Absence 2.0.3.4 — 20 september, 2017

Release note for SourceTech Tellus Voice Packages: Name package 2.0.3.3 and LangPack Spoken Absence 2.0.3.4

tellus-cloudWe have updated and released two packages for SourceTech Tellus Voice, this two are Tellus Voice – Name package – Swedish 2.0.3.3 and Tellus Voice – LangPack Spoken Absence – Swedish 2.0.3.4.

Both of the packages requires SourceTech Tellus Voice 2.0.3.0 or higher.

Tellus Voice – Name package – Swedish 2.0.3.3
This package has been updated with new names.

Tellus Voice – LangPack Spoken Absence – Swedish 2.0.3.4
In the Language package Spoken Absence for Swedish, we have changed the prompting when a user is busy on the phone. Before Tellus Voice prompted ”The person with extension xxx is busy…” (default, without name playback). In the new version, Tellus Voice prompts ”The person with extension xxx is busy on the phone…” (as default, without name playback).

Both packages are available and can be downloaded with SourceTech Cloud Services on the Tellus Cloud Portal.

Release Note Tellus Voice 2.0.3.6 and Packages for Tellus Voice — 22 juni, 2017

Release Note Tellus Voice 2.0.3.6 and Packages for Tellus Voice

We have some important information regarding this Tellus Voice version and the compatible Tellus Voice packages that can be read here.

Tellus Voice 2.0.3.6

tellus-voice When the customer’s system is updated to Tellus Voice 2.0.3.6 new version of package Tellus Voice – Spoken Absence, Tellus Voice – Polling and the LangPacks for the corresponding Tellus Voice Language needs to be installed in order for Tellus Voice to work.

This is needed since we have update the structure of prompts for Tellus Voice. If this isn’t done Tellus Voice won’t be able to find the correct prompts.

Packages for Tellus Voicetellus-cloud

Released Tellus Voice packages are:
Tellus Voice – Spoken Absence 2.0.3.6
Tellus Voice – Polling 2.0.3.2
Tellus Voice – Language pack English 2.0.3.3
Tellus Voice – Language pack Swedish 2.0.3.3
Tellus Voice – Language pack Norwegian 2.0.3.4
Tellus Voice – Names Swedish 2.0.3.2

Language packages
In the Language packs for Tellus Voice we have moved some prompts that was placed in incorrect folder and updated the manuscripts using these prompts.

Some updates has also been made regarding the path of the prompts.

Spoken Absence & Polling
Some changes has been made with the installation of scripts for Spoken Absence & Polling. In Spoken Absence 2.0.3.6 and Polling 2.0.3.2 all scripts will be updated in the database, regardless if they are system scripts or not. Read more about it here.

Names
In the package for Names we have updated the path for folders for Firstname and Lastname.

Important information regarding Tellus Voice 2.0.3.6 and packages for Spoken Absence and Polling —

Important information regarding Tellus Voice 2.0.3.6 and packages for Spoken Absence and Polling

tellus-voice

We have some important information regarding Tellus Voice 2.0.3.6 and the packages for Tellus Voice compatible with the version 2.0.3.6.
!This should be read and taking into account before installing at customer site!

When TellusVoice DB is created and the database migration has been applied, a pre-set with the vxml script that Tellus Voice uses is installed in the database. When the package Tellus Voice – Spoken Absence and Tellus Voice – Polling is downloaded and installed by Cloud Services, all scripts that are considered to be system scripts will be updated with the new scripts.tellus-cloud

If a scripts is set as a none system script this will not be updated.

An early problem with Tellus Voice was that the scripts installed in the database (with the database migrations) was not set as system scripts. This has resulted in a problem where scripts, that infact, are system scripts hasn’t been updated.
What we have done in Tellus Voice 2.0.3.6 and the packages Tellus Voice – Spoken Absence 2.0.3.6 and Tellus Voice – Polling 2.0.3.2 is to change, temporarily, the behaviour of scripts.

When installing the new packages for Spoken Absence and Polling all scripts in the database will be overwritten, regardless if they are system scripts or not. The new scripts are, as it should, marked as system scripts after the installation, which means that the problem of update of scripts will not exists in future versions.

This change will not cause any problem if the customer uses the default scripts and haven’t made any alterations in the scripts. If alterations has been made for the customer, some adjustments needs to be done when before installing. The altered scripts can be copied from TellusVoiceDB before installing and then be applied again after the installation. If there are any hesitation regarding what needs to be done, feel free to contact us.

We recommend that all customers upgrade to Tellus Voice 2.0.3.6 and download the packages Tellus Voice – Spoken Absence 2.0.3.6, Tellus Voice – Polling 2.0.3.2 and LangPacks for installed languages.

Release notes with information regarding version of packages and changes can be read here.

 

Release Notes Tellus Voice 2.0.3.5 — 10 maj, 2017

Release Notes Tellus Voice 2.0.3.5

tellus-voiceIn Tellus Voice 2.0.3.5 we have added the Tellus Hub configuration file that was missing in Tellus Voice 2.0.3.4, the configuration file resulted in problems with MWI.

We have updated the settings for Tellus Voice, regarding local and remote port. The settings are still located at Tellus Voice settings in the Administration at Tellus Web.

  • The setting Port is used as local sip port.
  • The remote port can be configured by typing registrar:port in the setting Registrar (PBX)

Sip provider settings

  • In example above Tellus Voice is configured to listen on 5060 for incoming traffic and using 5061 when connecting to the PBX
Release Note Tellus Voice 2.0.3.4 — 24 april, 2017

Release Note Tellus Voice 2.0.3.4

tellus-voice

We have made some big updates in Tellus Voice 2.0.3.4 regarding memory handling. Tellus Voice have, previous, some problems with memory leaks. This was fixed in an earlier version but it seems that a small problem remained. In Tellus Voice 2.0.3.4 the handling has been improved and possible memory leaks should be fixed. We recommend that Tellus Voice is upgraded to version 2.0.3.4.

New: Tellus Voice 2.0.3.4 has now support for SIP: Late offer.

Release Notes Tellus Voice 2.0.3.3 and Tellus Voice Package – Spoken Absence 2.0.3.5 — 7 april, 2017

Release Notes Tellus Voice 2.0.3.3 and Tellus Voice Package – Spoken Absence 2.0.3.5

tellus-voice

In Tellus Voice 2.0.3.3 we have update the handling of voicemail messages and MWI. The handling when status for multiple messages are updated has been improved.

In package for Spoken Absence 2.0.3.5 we have fixed a error in script SaveGreetingRecording.stvx, where it referred to wrong manuscript. The result was that no personal greeting was saved.

Bug fix: Unable to save personal greetings

Bug fix: Unable to save the type standard greeting since it used the old active greeting and not new greeting by type.

Bug fix: When a user had multiple absences with return time continues Tellus Voice played wrong prompt.

Tips & Trix – Tellus Mobile — 30 augusti, 2016

Tips & Trix – Tellus Mobile

Om ni använder er av röstbrevlådan Tellus Voice och den mobila webbklienten Tellus Mobile kan du lyssna av dina röstmeddelanden i din smartphone.

Det som krävs är att användaren har en aktiv röstbrevlåda i Tellus Voice och att det går att lämna meddelanden på den, det vill säga att det finns en aktiv inkorg. När detta är gjort kommer det att synas en ikon för röstbrevlådan i menyn i Tellus Mobile. Klickar du där kommer du att se de röstmeddelanden som du har och kan även lyssna av dom.

 

VisualVoicemail

Tellus Voice – our new product — 14 mars, 2014