There are many functions in the operator application 4059EE, and I’m sure that all of you don’t know all of them. In this post, we will highlight two features that we think are important; the mute function and the possibility to call a users associated voicemail.
Assigning a keyboard shortcut
- Press the ”Mute” button at the bottom of the application.
When you have pressed the button the icon will change so that you can see that the microphone is off.
- You can create a keyboard shortcut for this, follow the steps above but select ”Mute” in the list. When you press the button, you will see that the icon has changed and the microphone is turned off.
You as an attendant can connect the caller directly from the operator application to a users voicemail. This can come in handy if the user doesn’t answer and the caller thinks it is easier to leave a message on his/hers voicemail instead of you writing down a message.
- Click the dynamic key (S-key) in the lower part of the application that has the text ”Voicemail”. If you do not see this button, it may be that you have to use the arrows to see more buttons, or that the user doesn’t have a mailbox associated with it.
- You can create a keyboard shortcut for this, follow the steps at the top of this post. The function you are looking for is called ”Call voicemail” and is located under ”Call handling” in the settings.