Important information regarding new release — 12 december, 2017

Important information regarding new release

SourceTech JeraFor release of Tellus PAM 3.1.0.5, Tellus WebApps 3.1.2.2, TellusVoice 2.0.3.8 and Cloud Services 1.2.0.2


Some changes has been made in Tellus Hub, this in the client part of the application. The Hub client are used by every application that connects to the Hub server. For Tellus to have the expected functionality, all applications must use the new Hub client.

This means that if one or some of the application should be upgraded in a Tellus system*, all of the application mentioned above should be upgraded to latest version.

* We recommend all to upgrade Tellus WebApps if Tellus Voice is installed and the system is currently running the faulting version of Tellus WebApps 3.1.2.1. Read the release note for Tellus WebApps 3.1.2.2 here.

Release Note Tellus Voice 2.0.3.8 and Tellus Voice Package for Spoken Absence —

Release Note Tellus Voice 2.0.3.8 and Tellus Voice Package for Spoken Absence

tellus-voice Tellus Voice 2.0.3.8

In Tellus Voice we have fixed a problem where message waiting indication wasn’t resetted after lisening to voicemail messages at Tellus Web.

Hub client updated to version 1.1.0.4.

Bug fix: MWI not resetted after listening to messages at Tellus Web

Tellus Voice Package – Spoken absence 2.0.3.7

In the package for Spoken Absence we have fixed an issue that occured when user was absent with type Out of Office. Tellus Voice prompted no return time and that the user was not available, this has been fixed in Tellus Voice – Spoken Absence 2.0.3.7. Correct absence type and return time are now prompted.

Bug fix: No return time prompted when absent with type Out of Office.

Release Note Tellus WebApps 3.1.2.2 —

Release Note Tellus WebApps 3.1.2.2

Tellus WebApps with Tellus Web 3.1.2.1 and Tellus API 3.1.2.2.


tellus-web

In Tellus WebApps 3.1.2.1 we had a problem where Tellus API made a lot of request to Tellus Voice. This resulted in TellusVoiceAPIAppPool taking a lot of the memory and thus, if there isn’t sufficient memory, slowing the server down. The problem only occured when Tellus Voice was used in the system.

This problem has beeen fixed in Tellus WebApps 3.1.2.2.

Name playback

In the previous versions, the license check for Name playback for Tellus Voice wasn’t working as expected. This has now been corrected. In order for Name playback to work for the customer, the license item named Name subscription users must be ordered and present in the system license.

Visit

In Visit, with the new design, there were some bugs that now has been fixed

Bug fix: Calendar picker in Visit added a zero before the month October, resulting in 010 to be set as month.

Bug fix: Category dropdown not update when editing.

Bug fix: Description of visitor was missing in gui.


Messages

Bug fix: Message status not updated correctly. Unable to delete messages or mark them as new/read.

Release Note Tellus PAM 3.1.0.5 —
Release Note Cloud Services 1.2.0.2 —
Snö i Stockholm — 21 november, 2017
Problems with Tellus Web 3.1.2.1 — 20 oktober, 2017

Problems with Tellus Web 3.1.2.1

tellus-web

This is some important information regarding SourceTech Tellus WebApps 3.1.2.1, our latest released Tellus Web.

We have found a problem in this version, that is only affected when SourceTech Tellus is used with SourceTech Tellus Voice.

When Tellus Web makes a request for Tellus Voice and it’s settings Tellus API makes a lot of request. This results in TellusVoiceAPIAppPool to increases it’s use of memory, and using a lot more memory then it should.  If the machine dosen’t have sufficient memory the server becomes slow.
This can have major effects to the Tellus system, resulting in problems for applications/functions to work as expected.

The problem dosen’t have to occur at a customer just becuase they are running the faulting version, it depends on the machine amount of memory accordingly to the size of the Tellus system. If you have any questions feel free to contact us.

We are currently investigating the problem and will fix it as soon as possible. The version is removed from Downloads and we don’t recommend an upgrade to this version.

 

 

4059EE Feature Pack 170 build 20170928 — 28 september, 2017

4059EE Feature Pack 170 build 20170928

SourceTech JeraWe have released a Feature Pack that is compatible with 4059EE 1.7.x. This version has NO PAM plugin, meaning no connection to SourceTech Tellus PAM.

The plugins that are available in the version and can be selected during the installation is;

Eniro – Plugin for Swedish, Norwegian and Danish name provider.

Search.ch – Plugin for Swiss name provider.

Opplysningen.no – Plugin for Norwegian name provider.


!!If a connection to SourceTech Tellus PAM is required in 4059EE DO NOT install this version!!

Installer unable to close applications during installation — 22 september, 2017

Installer unable to close applications during installation

We would like to inform you on an issue that can occur during an installation of our products, not only for the installer displayed below.
During some installations the installation is paused and this dialog is shown;

IA dialog

If this dialog is shown you should know what to do, since some of the choices abow can result in trouble.

YesThe requested applications are closed by the installer and the installation continues.

No –  The dialog is closed and the installation, seems to, continue but results in error since the applications hasen’t been closed.

Cancel – The dialog is closed and the installation is cancelled.

Release note for SourceTech Tellus Voice Packages: Name package 2.0.3.3 and LangPack Spoken Absence 2.0.3.4 — 20 september, 2017

Release note for SourceTech Tellus Voice Packages: Name package 2.0.3.3 and LangPack Spoken Absence 2.0.3.4

tellus-cloudWe have updated and released two packages for SourceTech Tellus Voice, this two are Tellus Voice – Name package – Swedish 2.0.3.3 and Tellus Voice – LangPack Spoken Absence – Swedish 2.0.3.4.

Both of the packages requires SourceTech Tellus Voice 2.0.3.0 or higher.

Tellus Voice – Name package – Swedish 2.0.3.3
This package has been updated with new names.

Tellus Voice – LangPack Spoken Absence – Swedish 2.0.3.4
In the Language package Spoken Absence for Swedish, we have changed the prompting when a user is busy on the phone. Before Tellus Voice prompted ”The person with extension xxx is busy…” (default, without name playback). In the new version, Tellus Voice prompts ”The person with extension xxx is busy on the phone…” (as default, without name playback).

Both packages are available and can be downloaded with SourceTech Cloud Services on the Tellus Cloud Portal.